Skribble AG - Authentication SMS for Advanced E-Signatures (AES) – Incident details

Experiencing partially degraded performance

Authentication SMS for Advanced E-Signatures (AES)

Identified
Degraded performance
Started about 19 hours ago

Affected

Internal Services

Degraded performance from 10:07 AM to 12:00 AM

Skribble API

Degraded performance from 10:07 AM to 12:00 AM

Skribble Platform

Degraded performance from 10:07 AM to 12:00 AM

Updates
  • Identified
    Identified

    We have identified the issue; it only affects authentication SMS sent to non-Swiss phone numbers.

    Our team is working with our SMS provider to resolve the problem and restore full delivery.

    We will provide an update as soon as we have more information.

  • Investigating
    Investigating

    We are currently experiencing a degradation in the delivery of authentication SMS for advanced e-signatures (AES).

    Our team is investigating the issue and working with our provider to restore full functionality.

    We will provide an update as soon as we have more information.