Skribble AG - Notice history

All systems operational

Internal Services

Operational

Skribble API - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Skribble Platform - Operational

97% - uptime
Aug 2024 · 99.94%Sep · 91.84%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Skribble Document Validation API - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

External (Third Party) Services

Operational

A-Trust - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

GlobalSign Atlas - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

CloudScale - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

VSHN - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Swisscom Trust Services - Operational

97% - uptime
Aug 2024 · 100.0%Sep · 90.67%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

SparkPost - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Stripe API - Operational

Stripe Checkout - Operational

Notice history

Oct 2024

Skribble regular maintenance
  • Completed
    15.10.2024 at 19:30
    Completed
    15.10.2024 at 19:30
    Maintenance has completed successfully
  • In progress
    15.10.2024 at 18:00
    In progress
    15.10.2024 at 18:00
    Maintenance is now in progress
  • Planned
    15.10.2024 at 18:00
    Planned
    15.10.2024 at 18:00
    Regular maintenance/update of Skribble platform and infrastructure.
Skribble regular maintenance
  • Completed
    08.10.2024 at 19:30
    Completed
    08.10.2024 at 19:30
    Maintenance has completed successfully
  • In progress
    08.10.2024 at 18:00
    In progress
    08.10.2024 at 18:00
    Maintenance is now in progress
  • Planned
    08.10.2024 at 18:00
    Planned
    08.10.2024 at 18:00
    Regular maintenance/update of Skribble platform and infrastructure.
Skribble regular maintenance
  • Completed
    01.10.2024 at 19:30
    Completed
    01.10.2024 at 19:30
    Maintenance has completed successfully
  • In progress
    01.10.2024 at 18:00
    In progress
    01.10.2024 at 18:00
    Maintenance is now in progress
  • Planned
    01.10.2024 at 18:00
    Planned
    01.10.2024 at 18:00
    Regular maintenance/update of Skribble platform and infrastructure.

Sep 2024

Swisscom Identifications ZertES (Switzerland) currently not available
  • Resolved
    Resolved

    This incident has been resolved. Both identification methods SRS-Videoident and SRS-Autoident are available again via SRS Idents.

  • Monitoring
    Monitoring

    The issue with Swisscom Trust Services still persists. Identifications via the SRS Site are still not possible for ZertES (Switzerland). However, for our customers who have Identification packages for their members and/or external signers, the Identifications started via Skribble work for both ZertES and eIDAS.

    We are actively monitoring the situation and will provide updates accordingly.

  • Investigating
    Investigating

    Currently Identifications for QES ZertES (Switzerland) are not possible via the Swisscom SRS Website.

    The problem is known and being worked on. We will update accordingly.

Skribble regular maintenance
  • Completed
    24.09.2024 at 19:30
    Completed
    24.09.2024 at 19:30
    Maintenance has completed successfully
  • In progress
    24.09.2024 at 18:00
    In progress
    24.09.2024 at 18:00
    Maintenance is now in progress
  • Planned
    24.09.2024 at 18:00
    Planned
    24.09.2024 at 18:00
    Regular maintenance/update of Skribble platform and infrastructure.
Document Upload Issues
  • Resolved
    Resolved

    The degradation is only affecting a single customer.

    We are still investigating the customers issues.

  • Investigating
    Investigating

    We are currently experiencing issues with uploading documents. Our team is actively investigating the root cause and working to resolve it as soon as possible. We appreciate your patience and will provide updates as more information becomes available.

API experiencing degraded performance
  • Resolved
    Resolved

    API Performance Update: Service Restored to Normal

    We are pleased to announce that the performance issues affecting our API earlier today have been fully resolved. Our team has successfully addressed the extreme load that was causing degraded performance.

  • Investigating
    Investigating

    We are investigating irregularities with our API and working to resolve the issue. We will provide updates as soon as more information becomes available.

Login Issues resolved
  • Resolved
    Resolved

    There were issues with logins via social logins and SSO (Google, Microsoft, TrustID, SwissID, eZug), resulting in unsuccessful login attempts. The issue started around 21:10 yesterday.

    The issue was fully resolved at 08:00 this morning.

Aug 2024

Signing documents inconsistent
  • Resolved
    Resolved

    This incident has been resolved.
    One of our external providers had experienced some temporary troubles. All system are back to normal.

  • Investigating
    Investigating

    We are currently experiencing issues with signing documents. At this time, not all signatures can be completed. Our team is actively investigating the root cause and working diligently to resolve the issue as quickly as possible.

Skribble regular maintenance
  • Completed
    27.08.2024 at 19:30
    Completed
    27.08.2024 at 19:30
    Maintenance has completed successfully
  • In progress
    27.08.2024 at 18:00
    In progress
    27.08.2024 at 18:00
    Maintenance is now in progress
  • Planned
    27.08.2024 at 18:00
    Planned
    27.08.2024 at 18:00
    Regular maintenance/update of Skribble platform and infrastructure.
Skribble regular maintenance
  • Completed
    20.08.2024 at 19:30
    Completed
    20.08.2024 at 19:30
    Maintenance has completed successfully
  • In progress
    20.08.2024 at 18:00
    In progress
    20.08.2024 at 18:00
    Maintenance is now in progress
  • Planned
    20.08.2024 at 18:00
    Planned
    20.08.2024 at 18:00
    Regular maintenance/update of Skribble platform and infrastructure.
Skribble regular maintenance
  • Completed
    13.08.2024 at 19:30
    Completed
    13.08.2024 at 19:30
    Maintenance has completed successfully
  • In progress
    13.08.2024 at 18:00
    In progress
    13.08.2024 at 18:00
    Maintenance is now in progress
  • Planned
    13.08.2024 at 18:00
    Planned
    13.08.2024 at 18:00
    Regular maintenance/update of Skribble platform and infrastructure.
Unscheduled Maintenance Announcement
  • Completed
    08.08.2024 at 18:00
    Completed
    08.08.2024 at 18:00
    Maintenance has completed successfully
  • In progress
    08.08.2024 at 16:00
    In progress
    08.08.2024 at 16:00
    Maintenance is now in progress
  • Planned
    08.08.2024 at 16:00
    Planned
    08.08.2024 at 16:00

    Details:
    We will be performing unscheduled maintenance to address a critical issue of our service. During this period, the web application and API will be unavailable. Our team will work diligently to minimize downtime and ensure a smooth and swift update process.

    What to Expect:
    - Disruptions in API access and signature functionality
    - Inability to access accounts and data

    We apologize for any inconvenience this may cause and appreciate your understanding and patience. Regular updates will be provided on this status page. If you have any questions or concerns, please contact our support team.

    Thank you for your cooperation.

Aug 2024 to Oct 2024

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