Duration: 1 hour and 30 minutes

Affected Components: Skribble Platform, Skribble API

May 12, 18:00:00 GMT+0
Identified - Regular maintenance/update of Skribble platform and infrastructure..

May 12, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

May 12, 19:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 30 minutes

Affected Components: Skribble Platform, Skribble API

May 5, 18:00:00 GMT+0
Identified - Regular maintenance/update of Skribble platform and infrastructure..

May 5, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

May 5, 19:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 30 minutes

Affected Components: Skribble Platform, Skribble API

Apr 28, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 28, 19:30:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 28, 18:00:00 GMT+0
Identified - Regular maintenance/update of Skribble platform and infrastructure..

Duration: 1 hour and 25 minutes

Affected Components: Skribble UI, Skribble Platform, Skribble API

Apr 21, 18:00:00 GMT+0
Identified - Regular maintenance/update of Skribble platform and infrastructure..

Apr 21, 18:00:00 GMT+0
Identified - Maintenance is now in progress.

Apr 21, 19:24:38 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour and 30 minutes

Affected Components: Skribble Platform, Skribble API

Apr 14, 19:00:00 GMT+0
Identified - Regular maintenance/update of Skribble platform and infrastructure..

Apr 14, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 14, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 30 minutes

Affected Components: Skribble Platform, Skribble API

Apr 7, 19:00:00 GMT+0
Identified - Regular maintenance/update of Skribble platform and infrastructure..

Apr 7, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 7, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 days, 3 hours and 32 minutes

Affected Components: Skribble Platform

Apr 4, 09:48:43 GMT+0
Investigating - SMS delivery is currently impacted. Due to an attack on a partner’s infrastructure used for 2FA notifications, AES signature signing is temporarily limited. We are investigating and working on a resolution..

Apr 6, 13:03:50 GMT+0
Identified - We have found the source of the issue together with our supplier. **The attacks on our 2FA SMS infrastructure have successfully been stopped, and no customer data has been affected.** We plan to restart AES services to non-Swiss mobile numbers by Tuesday, April 7th..

Apr 7, 13:20:25 GMT+0
Resolved - The issue has been resolved and SMS services for 2FA have been enabled again. We will continue to monitor the situation..

Duration: 1 hour and 30 minutes

Affected Components: Skribble Platform, Skribble API

Mar 31, 19:00:00 GMT+0
Identified - Regular maintenance/update of Skribble platform and infrastructure..

Mar 31, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 31, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 30 minutes

Affected Components: Skribble Platform, Skribble API

Mar 24, 19:00:00 GMT+0
Identified - Regular maintenance/update of Skribble platform and infrastructure..

Mar 24, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 24, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 30 minutes

Affected Components: Skribble Platform, Skribble API

Mar 17, 19:00:00 GMT+0
Identified - Regular maintenance/update of Skribble platform and infrastructure..

Mar 17, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 17, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 30 minutes

Affected Components: Skribble Platform, Skribble API

Mar 10, 19:00:00 GMT+0
Identified - Regular maintenance/update of Skribble platform and infrastructure..

Mar 10, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 10, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 30 minutes

Affected Components: Skribble Platform, Skribble API

Mar 3, 19:00:00 GMT+0
Identified - Regular maintenance/update of Skribble platform and infrastructure..

Mar 3, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 3, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 30 minutes

Affected Components: Skribble Platform, Skribble API

Feb 24, 19:00:00 GMT+0
Identified - Regular maintenance/update of Skribble platform and infrastructure..

Feb 24, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 24, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 10 hours and 6 minutes

Affected Components: Skribble Platform

Feb 17, 21:00:55 GMT+0
Identified - We have identified a networking issue affecting [**skribble.de**](http://skribble.de) that is currently preventing the sending of emails. Our engineering team is actively working on resolving the issue as quickly as possible..

Feb 18, 07:07:11 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 30 minutes

Affected Components: Skribble Document Validation API, Skribble UI, Skribble Platform, Skribble API

Feb 17, 19:00:00 GMT+0
Identified - Regular maintenance/update of Skribble platform and infrastructure..

Feb 17, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 17, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 44 minutes

Affected Components: Swisscom Trust Services, , External (Third Party) Services →

Feb 11, 09:19:21 GMT+0
Identified - We are currently experiencing intermittent issues with **Mobile ID authentication** due to a service disruption at our external partner, **Swisscom**, caused by an ongoing external attack. Customers may notice temporary connection issues or delays when using Mobile ID. There is **no risk to customer data or security**. Swisscom is actively working to stabilize the service. We will provide updates as more information becomes available..

Feb 11, 10:52:02 GMT+0
Monitoring - Mobile ID authentication is now operating normally. The earlier disruption at our external partner (Swisscom) appears resolved. We will continue to monitor the service closely. .

Feb 11, 12:03:09 GMT+0
Resolved - This incident has been resolved. Our Partner, Swisscom, has successfully switched their services back to the regular operating environment and they are currently functioning properly and with high performance..

Duration: 1 hour and 30 minutes

Affected Components: Skribble Platform, Skribble API

Feb 10, 19:00:00 GMT+0
Identified - Regular maintenance/update of Skribble platform and infrastructure..

Feb 10, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 10, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 30 minutes

Affected Components: Skribble API, Skribble Platform

Feb 3, 19:00:00 GMT+0
Identified - Regular maintenance/update of Skribble platform and infrastructure..

Feb 3, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 3, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 30 minutes

Affected Components: Skribble API, Skribble Platform

Jan 27, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 27, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 27, 19:00:00 GMT+0
Identified - Regular maintenance/update of Skribble platform and infrastructure..

Duration: 1 hour and 30 minutes

Affected Components: Skribble API, Skribble Platform

Jan 20, 19:00:00 GMT+0
Identified - Regular maintenance/update of Skribble platform and infrastructure..

Jan 20, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 20, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 13 hours and 59 minutes

Affected Components: Skribble Platform

Jan 15, 17:30:00 GMT+0
Identified - **Scheduled:** Thursday evening – Friday (full day) **Impact:** Limited subscription management for existing customers We are performing a planned migration of our subscription and billing system to improve reliability and simplify future operations. **What’s happening** * **Thursday evening:** We will deploy our new checkout powered by our new billing system. * **Friday:** Migration of existing customer subscriptions. **Customer impact** * During an **8–10 hour window on Friday**, existing customers will **temporarily be unable to modify their subscriptions**, including: * Upgrading or downgrading plans * Adding or removing seats * New signups are **not expected to be affected**. **What to expect** * No data loss is expected. * A small number of customers may experience delays or require manual follow-up after the migration. * Our engineering and support teams will be actively monitoring the process throughout Friday. Thank you for your patience and understanding..

Jan 15, 17:30:01 GMT+0
Identified - Maintenance is now in progress.

Jan 16, 07:29:00 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour and 30 minutes

Affected Components: Skribble API, Skribble Platform

Jan 13, 19:00:00 GMT+0
Identified - Regular maintenance/update of Skribble platform and infrastructure..

Jan 13, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 13, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 30 minutes

Affected Components: Skribble API, Skribble Platform

Jan 6, 19:00:00 GMT+0
Identified - Regular maintenance/update of Skribble platform and infrastructure..

Jan 6, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 6, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 30 minutes

Affected Components: Skribble API, Skribble Platform

Dec 30, 19:00:00 GMT+0
Identified - Regular maintenance/update of Skribble platform and infrastructure..

Dec 30, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 30, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 30 minutes

Affected Components: Skribble API, Skribble Platform

Dec 23, 19:00:00 GMT+0
Identified - Regular maintenance/update of Skribble platform and infrastructure..

Dec 23, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 23, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 35 minutes

Affected Components: Skribble API, Skribble UI, Skribble Platform

Dec 16, 19:00:00 GMT+0
Identified - Regular maintenance/update of Skribble platform and infrastructure..

Dec 16, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 16, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 16, 20:37:22 GMT+0
Identified - Maintenance for my.skribble.de environment takes more time than expected and is still in progress..

Dec 17, 07:49:47 GMT+0
Completed - Maintenance has completed successfully at 22:35..

Duration: 1 hour and 6 minutes

Affected Components: Skribble UI

Dec 12, 09:34:58 GMT+0
Investigating - We are currently experiencing degraded performance across parts of the platform for some of our customers. All core services remain operational. Our team is actively working to improve the situation and restore normal service levels..

Dec 12, 10:41:11 GMT+0
Resolved - This incident has been resolved. Recent performance slowdowns on our platform was due to unusual increased traffic. Our team has promptly added additional resources to improve responsiveness and stability. The issue is now resolved, and we apologize for any inconvenience caused..

Duration: 1 hour and 30 minutes

Affected Components: Skribble API, Skribble Platform

Dec 9, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 9, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 9, 19:00:00 GMT+0
Identified - Regular maintenance/update of Skribble platform and infrastructure..

Duration: 10 minutes

Affected Components: Skribble Platform

Dec 5, 07:56:00 GMT+0
Monitoring - A **global Cloudflare outage** is currently ongoing. As a result, **login and support access for Skribble may be affected** intermittently. You can monitor Cloudflare’s updates here: [**Cloudflare Status Link**](https://www.cloudflarestatus.com). We are closely monitoring the situation and will provide updates as needed..

Dec 5, 08:20:00 GMT+0
Resolved - This incident has been resolved. We have not noticed any direct impact in our platform. .

Duration: 1 hour and 30 minutes

Affected Components: Skribble API, Skribble Platform

Dec 2, 19:00:00 GMT+0
Identified - Regular maintenance/update of Skribble platform and infrastructure..

Dec 2, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 2, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 10 minutes

Affected Components: , Skribble UI, Skribble Platform, Skribble API, Internal Services →

Dec 1, 16:26:00 GMT+0
Investigating - We see degraded availability of our platform. We are currently investigating this incident. .

Dec 1, 17:47:18 GMT+0
Monitoring - The issue has been identified, and corrective measures have been taken. The system appears to be gradually recovering, and we continue to monitor it closely..

Dec 1, 18:35:40 GMT+0
Resolved - The platform is back online. Since the recovery, there have been no further known interruptions or issues. We are continuing to conduct tests and closely monitor the situation..

Dec 2, 14:22:53 GMT+0
Postmortem - **Incident Summary** During the rollout of a new service, an unexpected interaction with our production environment caused a temporary disruption of some of our main services. Our team immediately intervened, initiated the recovery process, and restored all affected components shortly thereafter. The platform has been fully stable since the recovery, and we are taking steps to ensure similar issues do not occur in the future..

Duration: 2 hours and 52 minutes

Affected Components: Skribble Document Validation API, Skribble UI, GlobalSign Atlas, SparkPost, Skribble Platform, Skribble API, Swisscom Trust Services, , A-Trust, CloudScale, VSHN, External (Third Party) Services →

Nov 18, 14:27:11 GMT+0
Resolved - The incident was resolved , but complete recovery will take a bit more time in different regions as we have been informed by cloudflare..

Nov 18, 11:35:00 GMT+0
Monitoring - We're currently experiencing degraded performance across the platform due to a major Cloudflare outage affecting multiple regions. This external dependency issue may cause slow loading, intermittent errors, or temporary unavailability for some users. We'll update this page as soon as Cloudflare restores full service—our systems are otherwise healthy and the team is monitoring closely..

Duration: 12 days, 4 hours and 25 minutes

Affected Components: , Skribble Platform, Skribble API, Internal Services →

Nov 2, 10:07:00 GMT+0
Investigating - We are currently experiencing a degradation in the delivery of authentication SMS for advanced e-signatures (AES). Our team is investigating the issue and working with our provider to restore full functionality. We will provide an update as soon as we have more information..

Nov 3, 16:17:35 GMT+0
Identified - We have identified the source of the issue and **closed the entry point**. To **re-enable AES signing for non-Swiss phone numbers**, we need to **deploy an update**, which is scheduled for **tomorrow morning**. No customer data was at risk: the exploit misused our messaging system to trigger SMS messages, which led to an **automated shutdown** due to unusually high volume. More updates will follow as soon as the deployment is completed..

Nov 2, 11:42:00 GMT+0
Identified - We have identified the issue; it only affects authentication SMS sent to **non-Swiss phone numbers**. Our team is working with our SMS provider to resolve the problem and restore full delivery. We will provide an update as soon as we have more information..

Nov 4, 10:46:45 GMT+0
Resolved - The issue has been **resolved**. **AES signing for non-Swiss phone numbers is fully operational again.** More details will follow in a post-incident report..

Nov 4, 12:27:23 GMT+0
Monitoring - The issue has **reopened**. A **backlog of undelivered messages** is currently affecting the delivery of new authentication SMS. We are working on a solution and will provide an update as soon as more information is available..

Nov 4, 13:13:28 GMT+0
Resolved - The issue has been **resolved**. All authentication SMS are now **fully operational again**..

Nov 3, 11:25:06 GMT+0
Identified - Due to **fraudulent use of our SMS authentication service**, all authentication SMS to **non-Swiss phone numbers** are currently **blocked** for signing with AES. We are actively investigating the source of the abuse and working to **close the exploited gap**. In the meantime, we recommend using **SES** or **QES** signature levels as alternatives. We will provide an update as soon as we have more information..

Nov 6, 09:01:54 GMT+0
Postmortem - **Incident Summary (31.10.2025 – 03.11.2025)** We experienced abuse of SMS resends in **trial accounts**, where SMS messages were sent to **high-cost numbers outside the EU and CH**. After detection, the **SMS gateway was temporarily deactivated** while we analyzed the issue and implemented countermeasures. **Impact:** * Financial loss to Skribble only * No customer data affected or exposed **Countermeasures:** * Trial (non-paying) accounts can no longer send SMS outside defined “safe” countries * Paying customers remain unrestricted We apologize for the disruption during this period. The temporary outage was necessary to ensure no security breach and to protect our customers from any negative impact. Sincerely, Waldemar Dick (CTO).

Nov 14, 11:13:08 GMT+0
Identified - We have detected new issues with sending authentication SMS to **certain EU countries**. Currently, AES signatures for signers with **German** and **French** phone numbers are **not functioning**. At this stage, we cannot rule out that **additional countries** may also be affected. We are investigating the full scope of the problem and are in contact with our SMS provider to resolve it. More updates will follow as soon as we have additional information..

Nov 14, 14:09:21 GMT+0
Identified - We can now confirm that the issue affects **all non-Swiss phone numbers**, not only German and French numbers as initially observed. Authentication SMS for AES currently work **only** with Swiss numbers. We are in direct contact with our SMS provider to resolve the issue as quickly as possible. We will provide another update as soon as we have more information..

Nov 14, 14:31:41 GMT+0
Resolved - We were able to **resolve the issue**; all authentication SMS are now being sent **normally again**, including to non-Swiss phone numbers. We are still in contact with our SMS provider to **verify the root cause**..

Duration: 5 days, 10 hours and 49 minutes

Affected Components: Skribble Platform

Sep 23, 18:22:50 GMT+0
Investigating - We are currently experiencing issues with our notification service, resulting in some users not receiving notifications from our platform. Our team is actively investigating to determine the root cause..

Sep 24, 17:39:41 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 29, 05:12:13 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours and 18 minutes

Affected Components: Skribble Platform, Skribble UI

Sep 2, 17:20:00 GMT+0
Resolved - We have not detected any further abnormalities, and the issue appears to be fully resolved. We will continue monitoring to ensure stable performance..

Sep 2, 14:02:00 GMT+0
Investigating - We are currently experiencing issues with the login functionality on \[skribble.com\](http://skribble.com), which may impact users' ability to access their accounts and use our services. Our team is investigating the situation and working to resolve the root cause. We apologize for any inconvenience this may cause and thank you for your patience. We will update this page as more information becomes available..

Sep 2, 16:20:00 GMT+0
Monitoring - We have identified the issue, which was related to a service of an external (third-party) provider that we were not actively monitoring. Loading times have returned to normal, and we will continue to closely monitor the situation..

Duration: 5 hours and 24 minutes

Affected Components: Skribble Platform, Skribble API

Aug 27, 13:03:21 GMT+0
Investigating - We have identified an issue where signature protocols cannot currently be downloaded for newly created documents. Our team is actively investigating the cause and working on a resolution. **Impact:** Users may experience errors when attempting to access signature protocols for documents created today..

Aug 27, 14:29:20 GMT+0
Monitoring - We have identified the root cause of the issue. It was caused by high event load. Systems are recovering, and signature protocols are becoming available again. We continue to monitor..

Aug 27, 18:27:16 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 32 minutes

Affected Components: , Skribble Platform, Skribble Document Validation API, Skribble API, Skribble UI, Internal Services →

Jul 29, 14:05:15 GMT+0
Investigating - We are currently experiencing disruptions on our .COM platform ([my.skribble.com](http://my.skribble.com)), resulting in unusually long loading times. This may impact login and signing operations. Our team is actively investigating and monitoring all relevant services to identify the root cause. We will provide updates as soon as we have more information. Thank you for your patience..

Jul 29, 14:17:03 GMT+0
Identified - We’ve identified the issue causing disruptions on [my.skribble.com](http://my.skribble.com) — it’s related to our database. This is impacting loading times, login, and signing. We're working on a fix and will share updates as soon as possible..

Jul 29, 15:37:41 GMT+0
Resolved - The database is recovering. The platform is operational again for most users, but some residual slowdowns may still occur. We continue to monitor the situation closely..

Duration: 10 minutes

Affected Components: Skribble Platform

Jul 15, 09:00:31 GMT+0
Investigating - We are currently experiencing issues with the login functionality on our EU platform, [my.skribble.de](http://my.skribble.de). Users may be unable to access their accounts at this time. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide an update as soon as more information is available..

Jul 15, 09:10:08 GMT+0
Resolved - The problem has been identified and resolved. Login functionality is now fully restored and working as expected. We apologize for the disruption and thank you for your patience..

Duration: 2 days, 20 hours and 20 minutes

Affected Components: Skribble API, Skribble UI

Jun 23, 20:00:00 GMT+0
Identified - After our data center migration, we observed that a backlog of audit events was being processed with delay. Impact: \* The Signature Activity tab in the admin interface displayed audit events with delay. \* Signature Reports, which rely on audit events, are generated partially or not at all if relevant audit data are missing..

Jun 25, 16:40:00 GMT+0
Monitoring - The audit event backlog has been fully processed. All delayed audit entries are now complete and available in the system. The Signature Activity tab in the admin interface is now displaying all audit events correctly..

Jun 26, 16:20:00 GMT+0
Resolved - Fixed Report Cache Signature Reports are signed and cached at the time of generation. As a result, any reports created during the incident window (23.06\. 22:00 – 25.06\. 18:40) may still have remained incomplete even after the audit log was fixed. Mitigation: We have removed all Signature Reports generated during the affected timeframe. These reports will now be automatically re-generated on demand (via UI or API) using the complete and corrected audit data .

Jun 27, 07:23:26 GMT+0
Postmortem - **High-Level Summary** After moving our systems to a new data center, background data that powers some signature reports was delayed. Reports created between Monday evening and Wednesday evening may have been incomplete. We’ve fixed the issue and will automatically re-create any affected reports as soon as they are accessed. **No data has been lost**. Signature reports can be re-created **up to 10 years** into the past at any time. **Technical Details** Following the data center migration, a backlog of audit events accumulated and was only processed with delay between Monday 23.06\. 22:00 and Wednesday 25.06\. 18:40. Impact: * Audit events in the Signature Activity tab appeared with delay. * Signature Reports generated during this window were incomplete or not generated, depending on audit event availability at the time. As of Wednesday 25.06\. 18:40, the backlog was fully processed. All delayed audit events have been restored and are complete. Multiple customers reported incomplete Signature Reports. We conducted a thorough review of the audit logs and the report generation process. The issue was traced to cached reports that had been created while audit events were still delayed. Since Signature Reports are signed and cached at the time of generation, any reports generated during the affected period remained incomplete, even after the underlying audit data had been fully restored. Mitigation 26.07\. 18:20: All Signature Reports generated between **23.06\. 22:00 and 25.06\. 18:40** have been **removed**. When accessed via UI or API, they will now be **automatically re-generated** using the complete and accurate audit data. .

Duration: 3 hours

Affected Components: Skribble Platform

Jun 18, 10:14:49 GMT+0
Resolved - \*\*Status Update\*\* \*\*09:20:\*\* We identified a database error and started the resolution process. \*\*12:14:\*\* The database has been restored. All services have been tested and are back online..

Jun 18, 06:07:00 GMT+0
Investigating - We are currently experiencing issues with the login functionality on \[skribble.com\](http://skribble.com), which may impact users' ability to access their accounts and use our services. Our team is investigating the situation and working to resolve the root cause. We first noticed this issue on \*\*June 18, 2025, at approximately 8:07\*\*, and have since been actively working to mitigate any disruptions. We apologize for any inconvenience this may cause and thank you for your patience. We will update this page as more information becomes available.We are currently investigating this incident..

Jun 18, 14:08:25 GMT+0
Postmortem - **Incident Summary** As part of preparations for our upcoming data center migration on **23.06.2025**, a critical infrastructure update introduced a version incompatibility. This led to a database schema corruption within our authentication service. To ensure system stability and maintain data integrity, we performed a database restore, which successfully resolved the issue..

Duration: 5 hours and 31 minutes

Affected Components: Skribble UI

May 26, 06:00:00 GMT+0
Investigating - **DE Only:** We’re currently investigating an issue affecting registration and inviting new members to your business. Updates will follow shortly..

May 26, 09:00:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

May 26, 11:30:45 GMT+0
Resolved - **Resolved:** The issue affecting registration and member invitations in Germany has been mitigated. Account creation is working again. However, we’ve identified an underlying PostgreSQL issue that requires a permanent fix, which we’ll address separately..

Duration: 21 hours and 31 minutes

Affected Components: Skribble Platform

May 15, 08:42:08 GMT+0
Investigating - We are currently experiencing issues **with logging in via SwissID** due to problems on their end. We will update you as soon as we have more information. Thank you for your understanding..

May 16, 06:12:39 GMT+0
Resolved - The login issue with SwissID has been fixed. You can log in again without problems. We thank you for your patience..

Affected Components: Skribble API

May 15, 07:11:25 GMT+0
Resolved - We have updated the certificate used in our API Callbacks. If your systems rely on this certificate, please retrieve the new version at your earliest convenience. You can download the updated certificate from the following link: [Download New Certificate](https://www.skribble.com/ext/api/certificates/api.skribble.com.cer) Thank you for your prompt attention to this update. If you have any questions, please contact us at [support@skribble.com.](mailto:support@skribble.com).

Duration: 23 minutes

Affected Components: Skribble Platform

Apr 9, 06:13:20 GMT+0
Resolved - We resolved the issues with the pre-placement of visual signatures..

Apr 9, 05:49:51 GMT+0
Investigating - The pre-placement of visual signatures is not possible in some cases. Invitees need to place signatures themselves so they are visible in the document. We are working on solving this issue. We will keep you informed as soon as there are updates..

Duration: 1 day, 7 hours and 53 minutes

Affected Components: Skribble Platform, Skribble API

Apr 10, 12:52:45 GMT+0
Resolved - We resolved the issues with missing invitation e-mails for for signers without an account on level SES..

Apr 9, 05:00:00 GMT+0
Investigating - If a user is invited to sign on signature request on level SES (Basic), no invitation e-mail are currently delivered. We are investigating this incident..

Duration: 2 days, 1 hour and 16 minutes

Affected Components: Swisscom Trust Services

Apr 2, 11:59:55 GMT+0
Identified - Our partner **Swisscom** has **fully disabled SMS delivery** to countries **outside the EU, EEA, and Switzerland** due to ongoing **SMS attacks on their infrastructure**. As a result, the following services are currently **not available** for users **outside these regions**: * **Signing with QES via password/OTP (Signing Password)** * **Identification processes** that rely on SMS (e.g., receiving terms of service) * **Access to the** [**MobileID.ch**](http://MobileID.ch) **dashboard** We will keep you informed as soon as there are updates..

Apr 4, 13:15:29 GMT+0
Resolved - This incident has been resolved..

Affected Components: Skribble Platform, Skribble API, Skribble Document Validation API

Mar 28, 10:15:00 GMT+0
Resolved - The disruptions on [my.skribble.com](http://my.skribble.com) have been **fully resolved**. The root cause was identified as **high database load**, which has now been mitigated. All services are **back to normal**, and we’ll continue to monitor the system to ensure ongoing stability. Thank you for your patience and understanding!.

Mar 28, 11:15:00 GMT+0
Investigating - We are currently experiencing **disruptions** on [my.skribble.com](http://my.skribble.com), including **long loading times** and **unresponsive services**. While the platform is still accessible, some features are not functioning as expected. Please note: **Our German platform** [**my.skribble.de**](http://my.skribble.de) **is not affected** and continues to operate normally. Our team is actively investigating the issue, and we’ll share updates as soon as we have more information..

Duration: 19 minutes

Affected Components: Skribble Platform, Skribble API, Skribble Document Validation API

Mar 19, 10:17:58 GMT+0
Investigating - We're currently facing issues on [my.skribble.com](http://my.skribble.com). All activities, including login and signing, are unavailable. We are investigating, and we'll update as soon as possible. .

Mar 19, 10:37:00 GMT+0
Resolved - [my.skribble.com](http://my.skribble.com) is back online, and all services are functioning normally. The issue began at 11:04 Swiss time due to a storage limitation that temporarily affected our operations. We're investigating our alert systems to ensure this doesn't happen again..

Duration: 4 hours and 26 minutes

Affected Components: Swisscom Trust Services

Mar 7, 09:35:41 GMT+0
Investigating - We are currently experiencing issues with external service: Swisscom AES, which are due to problems with our external service provider, Swisscom. Our team is monitoring the situation and is in contact with Swisscom to resolve the root cause. While this issue is outside our direct control, we are committed to overseeing that it is addressed promptly and will keep you updated on any progress. Further updates will be provided as more information becomes available..

Mar 7, 13:52:17 GMT+0
Identified - The root of the issue has been found and we expect to have a fix in the next 60 minutes..

Mar 7, 14:01:31 GMT+0
Resolved - The issue was caused by a configuration problem in our backend services related to our provider. This has now been resolved, and signing with Swisscom AES is functioning normally again..

Duration: 5 hours and 50 minutes

Affected Components: Skribble Platform, Skribble API

Feb 27, 13:10:05 GMT+0
Investigating - We are experiencing an issue where the **"All signatures received"** email is not being sent to document creators and observers. So far, this appears to be the only affected notification. Our team is investigating and working on a fix. Updates to follow..

Feb 27, 15:32:04 GMT+0
Identified - We have identified the issue affecting the **"All signatures received"** email and have a fix in place. We are currently testing it to ensure everything works as expected before rolling it out. Updates to follow..

Feb 27, 19:00:00 GMT+0
Resolved - This incident has been resolved with a new deployment at 20:00..