Skribble UI - Operational
Skribble UI
Identification Shop - Operational
Identification Shop
A-Trust - Operational
A-Trust
GlobalSign Atlas - Operational
GlobalSign Atlas
CloudScale - Operational
CloudScale
VSHN - Operational
VSHN
Swisscom Trust Services - Operational
Swisscom Trust Services
SparkPost - Operational
SparkPost
Notice history
View current statusNov 2026
Oct 2026
- Postmortem · UTC
A postmortrem report by Swisscom can be found here: https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/incident-report-st%C3%B6rung-beim-signing-service-vom-14.-oktober-2026
- Resolved · UTC
The disruption at our trust service provider Swisscom is resolved. QES and AES signatures have been working normally again, and no further errors have occurred.
If a signature failed during this period, please simply try again. All signature requests remained valid. We apologise for the inconvenience.
- Monitoring · UTC
QES and AES signatures are completing successfully again, and we no longer see any errors. We're keeping a close eye on the service with Swisscom to make sure it stays stable.
If a signature failed during the disruption, please try again. Open signature requests stayed valid throughout. If you still have problems, please contact our support.
- Investigating · UTC
Signatures with Qualified (QES) and Advanced (AES) quality fail at the final signing step. The cause is a disruption at our trust service provider, Swisscom. We've escalated it to them and are working with them to restore service.
Simple electronic signatures (SES) are not affected. Open signature requests stay valid and can be signed once the service is back. No data has been lost.
We'll post an update as soon as we know more.
Sep 2026
- Resolved · UTC
A fix has been implemented by IONOS. This incident has been resolved.
- Monitoring · UTC
Although IONOS has not yet issued an all-clear, the system appears to be stabilizing again.
We will keep monitoring this.
- Update · UTC
IONOS is reporting that Partial Connectivity Degradation to Control Plane Affecting Kubernetes Operations
- Investigating · UTC
We are currently investigating an issue in context with IONOS managed service used by our German platform.
The German platform is currently unavailable. We a investigating.
We apologize for any inconvenience this may cause.
- Resolved · UTC
The issue has been resolved. We temporarily switched to alternative DNS servers to restore normal service.
We will continue to monitor the situation.
- Monitoring · UTC
We are currently experiencing DNS service issues in our IONOS datacenter. The issue affects skribble.de and is primarily impacting signing with Swisscom TSP.
We are monitoring the DNS issues and will provide updates as the situation develops.