Skribble AG - Notice history

On August 25, scheduled infrastructure maintenance was performed on parts of our messaging infrastructure. While the maintenance itself completed successfully, some application components did not properly restore their connections afterward.

As a result, certain operations on the Skribble platform, including signing and accessing signed documents, could fail with an error. The impact increased as traffic picked up the following morning.

We identified the affected components and restored their connections, returning the platform to normal operation.

We are reviewing our connection recovery mechanisms to ensure application components automatically and reliably reconnect after similar infrastructure maintenance in the future.

We are currently experiencing issues with the qualified electronic signature (QES). Some users may incorrectly be asked to upgrade their signature quality or repeat their identification, even though their identification is valid — no re-identification is necessary.

Signing with other signature qualities (SES/AES) is not affected.

The issue is caused by a disruption at one of our partners; we are in close contact with them to resolve it as quickly as possible. We will provide an update as soon as the service is fully restored.