Skribble AG - Notice history

Operational

Skribble UI - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2026
Aug 2026
Sep 2026

Identification Shop - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2026
Aug 2026
Sep 2026
Operational

A-Trust - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2026
Aug 2026
Sep 2026

GlobalSign Atlas - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2026
Aug 2026
Sep 2026

CloudScale - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 99.88%
Jul 2026
Aug 2026
Sep 2026

VSHN - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 99.88%
Jul 2026
Aug 2026
Sep 2026

Swisscom Trust Services - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 99.94%
Jul 2026
Aug 2026
Sep 2026

SparkPost - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%
Jul 2026
Aug 2026
Sep 2026

Stripe API - Operational

Stripe Checkout - Operational

Notice history

View current status

Sep 2026

DE platform only: Platform unavailable
ResolvedMajor outage4 hours 58 minutes
  • Resolved
    UTC
    Resolved

    A fix has been implemented by IONOS. This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    Although IONOS has not yet issued an all-clear, the system appears to be stabilizing again.

    We will keep monitoring this.

  • Update
    UTC
    Update
  • Investigating
    UTC
    Investigating

    We are currently investigating an issue in context with IONOS managed service used by our German platform.

    The German platform is currently unavailable. We a investigating.

    We apologize for any inconvenience this may cause.

DE Only: Issues with DNS resolving swisscom.com
ResolvedPartial outage1 hour 20 minutes
  • Resolved
    UTC
    Resolved

    The issue has been resolved. We temporarily switched to alternative DNS servers to restore normal service.

    We will continue to monitor the situation.

  • Monitoring
    UTC
    Monitoring

    We are currently experiencing DNS service issues in our IONOS datacenter. The issue affects skribble.de and is primarily impacting signing with Swisscom TSP.

    We are monitoring the DNS issues and will provide updates as the situation develops.

Aug 2026

Issues with QES signing
ResolvedPartial outage15 hours
  • Resolved
    UTC
    Resolved

    The issue affecting qualified (QES) and advanced (AES) electronic signatures has been resolved, and signing is operating normally again.

    Users with a valid identification can now sign as expected without being incorrectly prompted to increase their signature quality, repeat their identification, or purchase an identification.

    No action is required from affected users. All signatures completed during the incident remain fully valid.

    We apologize for the inconvenience and thank you for your patience while we worked to resolve the issue.

  • Update
    UTC
    Update

    We are continuing to work with our partner on resolving this issue.

    Clarification on scope: the disruption affects both qualified (QES) and advanced (AES) electronic signatures. Affected users may incorrectly be asked to increase their signature quality, repeat their identification, or purchase an identification — even though their identification is valid. No re-identification or purchase is necessary, and already completed signatures remain fully valid.

    Signing with simple electronic signatures (SES) is not affected.

    We will provide a further update as soon as the service is restored.

  • Investigating
    UTC
    Investigating

    We are currently experiencing issues with the qualified electronic signature (QES). Some users may incorrectly be asked to upgrade their signature quality or repeat their identification, even though their identification is valid — no re-identification is necessary.

    Signing with other signature qualities (SES/AES) is not affected.

    The issue is caused by a disruption at one of our partners; we are in close contact with them to resolve it as quickly as possible. We will provide an update as soon as the service is fully restored.

Jul 2026

JUL28
Planned Maintenance: Update Login Experience for German platform (skribble.de)
CompletedMaintenance3 hours 35 minutes
  • Completed
    28.07.2026 at 21:35UTC
    Completed
    28.07.2026 at 21:35UTC
    Maintenance has completed successfully.
  • In progress
    28.07.2026 at 18:00UTC
    In progress
    28.07.2026 at 18:00UTC
    Maintenance is now in progress
  • Planned
    24.07.2026 at 13:40UTC
    Planned
    24.07.2026 at 13:40UTC

    Notice for customers of our German platform (skribble.de).

    During this scheduled maintenance window, we will introduce an update to the login process.

    Going forward, logins and account registrations will be handled by our central, modernised authentication service.

    This change is an important technical improvement that further enhances the security, stability and future-readiness of the platform.

    What does this mean for you?

    For most users, no action is required. You will simply notice a slightly updated login and signup experience. The signing experience and all other platform functionality remain unchanged.

    Note for customers using SSO or OIDC integrations on the German platform

    The authentication flow will now be handled directly by our authentication service. Existing integrations are expected to continue working without any changes.

    However, if you have implemented custom authentication logic or rely on hardcoded login URLs, we recommend validating your configuration after the maintenance window.

    Thank you for your understanding — we are continuously working to improve the security and reliability of the Skribble platform.

    _______________________________________________________________________

    Hinweis für Kundinnen und Kunden unserer deutschen Plattform (skribble.de).

    Im Rahmen des geplanten Wartungsfensters führen wir eine Aktualisierung des Anmeldeprozesses ein.

    Anmeldungen und Registrierungen erfolgen künftig über unseren zentralen,modernisierten Anmeldedienst.

    Diese Umstellung ist eine wichtige technische Weiterentwicklung, die die Sicherheit, Stabilität und Zukunftsfähigkeit der Plattform weiter verbessert.

    Was bedeutet das für Sie?

    Für die meisten Nutzerinnen und Nutzer ist keine Aktion erforderlich. Sie werden lediglich eine leicht angepasste Login- und

    Registrierungsseite bemerken. Das Signieren sowie alle weiteren Funktionen der Plattform bleiben unverändert.

    Hinweis für Kunden mit SSO- oder OIDC-Integration auf der deutschen Plattform

    Der Authentifizierungsablauf wird künftig direkt von unserem Anmeldedienst abgewickelt. Bestehende Integrationen funktionieren

    voraussichtlich ohne Anpassung weiter.

    Sollten Sie jedoch eigene Authentifizierungslogik implementiert haben oder fest hinterlegte Login-URLs verwenden, empfehlen wir, Ihre Konfiguration nach dem Wartungsfenster zu überprüfen.

    Vielen Dank für Ihr Verständnis — wir arbeiten kontinuierlich daran,die Sicherheit und Zuverlässigkeit der Skribble-Plattform zu verbessern.

DE Platform only: Ongoing issues at IONOS
ResolvedPartial outage2 hours 26 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    IONOS is rolling back their changes. We are monitoring the progress.

    https://status.ionos.cloud/incidents/1573fwzccn81

  • Investigating
    UTC
    Investigating

    We are currently investigating an ongoing issue affecting the IONOS managed service used by our German platform.

    We are in contact with the provider and are monitoring the situation closely. We will provide another update as soon as more information is available or the issue has been resolved.

    We apologize for any inconvenience this may cause.

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