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A-Trust Connection disrupted

July 20, 2023 at 7:31 AM UTC

A-Trust

Resolved after 28h 53m of downtime. July 21, 2023 at 12:24 PM UTC

Investigating 20.07.2023 16:10 - Our A-Trust connection is disrupted. The A-Trust verification dialog is not loading correctly. We are currently investigating the issue.

Update 20.07.2023 16:34 - Checking with A-Trust support about possible causes and failed HTTP calls.

Update 20.07.2023 19:56 - Cause is not at A-Trust, but in the Skribble UI.

Update 21.07.2023 9:00 - QA and ENG are trying to reproduce the problem on our testing systems.

Update 21.07.2023 12:17 - Cause is finally found.

Update 21.07.2023 13:52 - Bug is fixed, tested and deployed on PRODUCTION. Cause was the communication of state changes between UI components.

Last updated: July 21, 2023 at 4:00 PM UTC