Incident: Service Outage Due to Overloaded Database
Incident Start Time: 9:50
Incident Resolution Time: 1:55 hours
Impact: During this period, users may experienced long login times and slow document page loading.
Cause of Incident: The outage was triggered by an unexpected surge in traffic that overloaded our database systems. This led to a significant increase in query processing times and, consequently, timeouts and errors for user requests.
Resolution: We increased our database resources and capacity.
Last updated: February 15, 2024 at 11:57 AM UTC