Skribble AG - Signature protocols not available for newly created documents – Incident details

All systems operational

Show current status

Signature protocols not available for newly created documents

Resolved5 hours 23 minutes

Affected

Internal Services

Operational from 1:03 PM to 6:27 PM

skribble.com Services

Operational from 1:03 PM to 6:27 PM

Skribble API CH

Operational from 1:03 PM to 6:27 PM

Skribble Platform CH

Operational from 1:03 PM to 6:27 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We have identified the root cause of the issue. It was caused by high event load. Systems are recovering, and signature protocols are becoming available again. We continue to monitor.

  • InvestigatingUTC

    We have identified an issue where signature protocols cannot currently be downloaded for newly created documents. Our team is actively investigating the cause and working on a resolution.

    Impact:
    Users may experience errors when attempting to access signature protocols for documents created today.