Skribble AG - Notice history

All systems operational

Operational

Skribble UI - Operational

99.92% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 99.78%

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Mar 2025
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May 2025

Identification Shop - Operational

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
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May 2025
Operational

A-Trust - Operational

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

GlobalSign Atlas - Operational

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

CloudScale - Operational

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

VSHN - Operational

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Swisscom Trust Services - Operational

99.32% uptime
Mar 2025 · 100.0%Apr · 97.95%May · 100.0%

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Mar 2025
Apr 2025
May 2025

SparkPost - Operational

100.0% uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Stripe API - Operational

Stripe Checkout - Operational

Notice history

View current status

May 2025

MAY27
Skribble regular maintenance
CompletedMaintenance1 hour 30 minutes
  • Completed27.05.2025 at 19:30UTC
    Maintenance has completed successfully
  • In progress27.05.2025 at 18:00UTC
    Regular maintenance/update of Skribble platform and infrastructure.
  • Planned27.05.2025 at 18:00UTC
    Regular maintenance/update of Skribble platform and infrastructure.
Issue with Registration and Member Invitations (DE Only)
ResolvedPartial outage5 hours 30 minutes
  • ResolvedUTC

    Resolved:
    The issue affecting registration and member invitations in Germany has been mitigated. Account creation is working again.

    However, we’ve identified an underlying PostgreSQL issue that requires a permanent fix, which we’ll address separately.

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    DE Only: We’re currently investigating an issue affecting registration and inviting new members to your business. Updates will follow shortly.

MAY20
Skribble regular maintenance
CompletedMaintenance1 hour 30 minutes
  • Completed20.05.2025 at 19:30UTC
    Maintenance has completed successfully
  • In progress20.05.2025 at 18:00UTC
    Maintenance is now in progress
  • Planned20.05.2025 at 18:00UTC
    Regular maintenance/update of Skribble platform and infrastructure.
SwissID Login Unavailable
Resolved21 hours 30 minutes
  • ResolvedUTC

    The login issue with SwissID has been fixed. You can log in again without problems.

    We thank you for your patience.

  • InvestigatingUTC

    We are currently experiencing issues with logging in via SwissID due to problems on their end.

    We will update you as soon as we have more information.

    Thank you for your understanding.

Certificate Update for API Callbacks
Resolved

  • We have updated the certificate used in our API Callbacks. If your systems rely on this certificate, please retrieve the new version at your earliest convenience. You can download the updated certificate from the following link:

    Download New Certificate

    Thank you for your prompt attention to this update. If you have any questions, please contact us at support@skribble.com.

    UTC

Apr 2025

APR29
Skribble regular maintenance
CompletedMaintenance23 minutes
  • Completed29.04.2025 at 18:23UTC

    All systems updated.

  • In progress29.04.2025 at 18:00UTC
    Maintenance is now in progress
  • Planned29.04.2025 at 18:00UTC
    Regular maintenance/update of Skribble platform and infrastructure.
APR15
Skribble regular maintenance
CompletedMaintenance37 minutes
  • Completed15.04.2025 at 18:37UTC
    Maintenance has completed successfully.
  • In progress15.04.2025 at 18:00UTC
    Maintenance is now in progress
  • Planned15.04.2025 at 18:00UTC
    Regular maintenance/update of Skribble platform and infrastructure.
Visual signature cannot be placed
ResolvedPartial outage23 minutes
  • ResolvedUTC

    We resolved the issues with the pre-placement of visual signatures.

  • InvestigatingUTC

    The pre-placement of visual signatures is not possible in some cases. Invitees need to place signatures themselves so they are visible in the document. We are working on solving this issue.

    We will keep you informed as soon as there are updates.

No invitation e-mail are send for signers without an account on level SES
ResolvedPartial outage31 hours 52 minutes
  • ResolvedUTC

    We resolved the issues with missing invitation e-mails for for signers without an account on level SES.

  • InvestigatingUTC

    If a user is invited to sign on signature request on level SES (Basic), no invitation e-mail are currently delivered.


    We are investigating this incident.

APR8
Skribble regular maintenance
CompletedMaintenance1 hour 30 minutes
  • Completed08.04.2025 at 19:30UTC

  • Update08.04.2025 at 18:00UTC
    Maintenance is now in progress
  • In progress08.04.2025 at 18:00UTC
    Maintenance is now in progress
  • Planned08.04.2025 at 18:00UTC
    Regular maintenance/update of Skribble platform and infrastructure.

Mar 2025

Service Disruption on my.skribble.com
Resolved
  • InvestigatingUTC

    We are currently experiencing disruptions on my.skribble.com, including long loading times and unresponsive services. While the platform is still accessible, some features are not functioning as expected.

    Please note: Our German platform my.skribble.de is not affected and continues to operate normally.

    Our team is actively investigating the issue, and we’ll share updates as soon as we have more information.

  • ResolvedUTC

    The disruptions on my.skribble.com have been fully resolved. The root cause was identified as high database load, which has now been mitigated.

    All services are back to normal, and we’ll continue to monitor the system to ensure ongoing stability.

    Thank you for your patience and understanding!

MAR25
Skribble regular maintenance
CompletedMaintenance1 hour 30 minutes
  • Completed25.03.2025 at 19:30UTC
    Maintenance has completed successfully
  • In progress25.03.2025 at 18:00UTC
    Maintenance is now in progress
  • Planned25.03.2025 at 18:00UTC
    Regular maintenance/update of Skribble platform and infrastructure.
Service Disruption on my.skribble.com
ResolvedMajor outage19 minutes
  • ResolvedUTC

    my.skribble.com is back online, and all services are functioning normally. The issue began at 11:04 Swiss time due to a storage limitation that temporarily affected our operations. We're investigating our alert systems to ensure this doesn't happen again.

  • InvestigatingUTC

    We're currently facing issues on my.skribble.com. All activities, including login and signing, are unavailable. We are investigating, and we'll update as soon as possible.

MAR18
Skribble regular maintenance
CompletedMaintenance1 hour 30 minutes
  • Completed18.03.2025 at 19:30UTC
    Maintenance has completed successfully
  • In progress18.03.2025 at 18:00UTC
    Maintenance is now in progress
  • Planned18.03.2025 at 18:00UTC
    Regular maintenance/update of Skribble platform and infrastructure.
MAR11
Skribble regular maintenance
CompletedMaintenance1 hour 30 minutes
  • Completed11.03.2025 at 19:30UTC
    Maintenance has completed successfully
  • In progress11.03.2025 at 18:00UTC
    Maintenance is now in progress
  • Planned11.03.2025 at 18:00UTC
    Regular maintenance/update of Skribble platform and infrastructure.

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